Experience

• Field Manager at Elite Flooring

  Charlotte, US

  October 2024 - Present

  A multi-division flooring company, providing experienced knowledge and insight throughout each and every step, from starting bids to final product installation.

  Establishing rapport with both the supervisor of each project subdivision, as well as subcontractors.
  
  Overseeing installation procedures, starting with prep work to finalizing installation.
  
  Managing communication with various installers on site and off site.
  
  Optimizing on providing excellent service for each builder.
  
  Conducting efficient schedules regarding each subdivision.

• Lead Ambassador (Front Desk Agent) at Sixty Hotels

  August 2011 - January 2024

  I have been a front desk agent for about 3 1/2 years now, prior to this I was a Bellman/Doorman for majority of my tenure at SIXTY Hotels.

  Responsible for ensuring all departmental and personal goals were exceeded and/or achieved
  
  including driving revenue, guest satisfaction service scores, and client loyal.
  
  • Sold complex packages including Broadway tickets, restaurant reservations, and tourist events.
  
  • Drove revenue by creating and implementing valet parking into guest reservations.
  
  • Delivered personalized, high-touch, quality service to all clients in an effort to create a warm and
  
  inviting environment; assisted in driving guest satisfaction scores annually.
  
  • Collaborated with high caliber clients ensuring they received a seamless memorable experience.
  
  • Regularly received positive feedback from all clients.
  
  • Monitored a multitude of communications channels; email, phones, etc.
  
  • Provided quick and accurate responses to all inquiries in an effort to drive revenue.
  
  • Consistently met and/or exceeds personal and all departments organizational goals.
  
  • Followed up with all clients to ensure ongoing and up-to-date communication occurs.
  
  • Consistently went above and beyond, provided solutions for inquiries regarding travel needs and
  
  arrangements.
  
  • Provided excellent customer service by surprising and delighting all employees and clients.
  
  • Utilized various software’s to house client data and personal preferences; updated as needed.
  
  • Informed leadership team of trends with ongoing issues and recommended solutions.
  
  • Resigned due to relocation from New York City to Charlotte.